Mr. O is a Brazilian agent and one of the company’s important customers. Once in the daily delivery process, everything went well. But during the shipping process, Mr. O suddenly requested to change the consignee’s company name. But at this time the ship had already left, and the principle was not allowed to be changed.

So we contacted the shipping companies at the port of departure and the port of destination respectively. In many communications with the shipping company, the reasons for the change and the change information were explained in detail. Finally, after some negotiations, we issued a letter of guarantee to allow customers to pick up the goods at the destination port. Mr. O agreed with our active and flexible approach.