After-sales Service Case
2020-09-07 16:34:37 | case category

Mr. J from Bangladesh has been working with us for 4 years. He has his own aquarium shop in the local area. Once, Mr. J hurriedly placed an order of 2000kg. Because of the urgency, air transportation was chosen this time. During this process, we arranged the shipment in a normal and orderly manner as usual. However, the agent registered the wrong amount of the bill of lading, which caused Mr. J needs to pay an additional tax of $9,000. After learning about it, we coordinated various forces. Consult with freight forwarding companies, airlines and other counterparts as soon as possible. At the same time, get in touch with the local port of destination and actively communicate.


Due to the communication error between Mr. J’s customs clearance agent and the destination port agent. Therefore, we adopted the method of directly connecting with the agent of the destination port. After some negotiations, we helped Mr. J find a new customs clearance agent. However, due to the long time-consuming initial period, the local customs system has been unable to change the amount.


After more than half a month, the problem was still not resolved, and Mr. J decided to abandon the goods at this time. Later, it was coordinated by our company’s leadership and agents. Considering the loss of Mr. J this time and the local sales situation over the years, we decided to re-issue the goods free of charge to our customers. The cost is borne by our company and the freight forwarding company.


After the incident, Mr. J was very satisfied with our positive attitude and service. While praising us for our professionalism and efficiency, he said that he will continue to cooperate with us in the future.

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